Terms of Service

1. Service provider

Trade name: Auris Reader
Provider: Jésica Carballo Yanes
Spanish Tax ID (NIF): 78633820-V
Registered address: Calle Santa Rosalía, 49, 1C, 38002, Santa Cruz de Tenerife, Spain
Email: info@aurisreader.com
Web: https://aurisreader.com/

The provider operates as an independent professional. Identification data will remain permanently up to date and accessible in the published legal documents, in accordance with Article 10 of Law 34/2002 of 11 July (LSSI-CE).

2. Subject matter

These Terms and Conditions of Service (the “Terms”) govern the contractual relationship between the provider and the user who registers, downloads, activates or uses Auris Reader, defining the rights and obligations of both parties in relation to access, use, contracting and termination of the service.

3. Consumers and professionals

Auris Reader is offered both to consumers (individuals acting outside the scope of any economic or professional activity) and to professionals. Specific provisions on the right of withdrawal apply only to consumers, as set out in section 4. The remaining provisions apply to all users.

When a user acts as a professional, they expressly declare that they have sufficient legal capacity to enter into a contract on their own behalf or on behalf of the entity they represent.

4. Right of withdrawal (consumers only)

Consumers established in the European Union have the right to withdraw from the contract within 14 calendar days from the date the contract is concluded, without giving any reason, in accordance with Articles 102 to 108 of Spanish Royal Legislative Decree 1/2007 (LGDCU).

Important exception for digital content: in accordance with Article 103.m LGDCU, the right of withdrawal does not apply to the supply of digital content not provided on a tangible medium when performance has begun with the consumer’s prior express consent and acknowledgement that they thereby lose the right of withdrawal. By starting the download of the Auris Reader application or activating a paid license, the consumer expressly consents to immediate performance and acknowledges that the right of withdrawal will no longer apply to that purchase. This express consent is captured in the checkout flow before payment.

Where the right of withdrawal does apply (for example, where performance has not yet begun), the consumer may exercise it by sending an unequivocal statement to info@aurisreader.com stating their name, the purchased product and the order reference. The refund will be processed by the same means of payment used for the purchase, within 14 calendar days of receiving the withdrawal request.

5. Refund policy

In addition to the statutory right of withdrawal described in section 4, the provider offers a voluntary 30-day money-back guarantee:

• Monthly subscription: within the first 30 calendar days after the first payment, the consumer may request a full refund of that first payment, regardless of whether the right of withdrawal has been waived. Renewal payments are not subject to this guarantee.
• Yearly subscription: within the first 30 calendar days after the first payment of each annual cycle, the consumer may request a full refund of that payment. After day 30, no refund will be issued for the current annual cycle, but the consumer may cancel renewal at any time.
• Lifetime license: within the first 30 calendar days after purchase, the user may request a full refund. After day 30, the lifetime license is final.
• Cancellation for breach: when termination results from the user’s breach of these Terms, no refund will be issued, regardless of the subscription type or the time remaining.

To request a refund, send an email to info@aurisreader.com from the email address used for the purchase, stating the order reference and the reason. Refunds are processed within 5 to 10 business days, depending on the financial institution.

6. Acceptance of these Terms

Registration and, where applicable, purchase of a plan, requires the user to read and expressly accept these Terms by ticking the checkbox provided during checkout. The user also declares to have read and accepted the Privacy Policy and, where applicable, the Cookie Policy.

If the user does not agree with these Terms, they must not complete registration or use the service. The version of these Terms in force at the time of registration is bound to the user’s account.

7. Description of the service

Auris Reader is a desktop application for reading EPUB and PDF files aloud using neural text-to-speech voices, with optional contextual translation between languages. The application is distributed for Windows and Linux. Features available depend on the plan purchased.

Auris Reader is a technological service. It does not provide legal, accessibility or medical advice. The user remains responsible for compliance with copyright laws applicable to the EPUB and PDF files they choose to open in the application. The service is provided from the Canary Islands (Spain).

The cloud component of the service is limited to: (i) account management, (ii) payment processing, (iii) license validation, and (iv) software-update distribution. The content of books and PDFs opened with the application is processed locally on the user’s device and is not uploaded to the provider’s servers, as described in section 12 of the Privacy Policy.

8. License grant (EULA)

Subject to compliance with these Terms and timely payment of any applicable fees, the provider grants the user a non-exclusive, non-transferable, revocable license to install and use the Auris Reader desktop application on the number of devices permitted by the purchased plan, for the user’s own personal or professional purposes.

The license expressly excludes the following actions:

• Reverse-engineering, decompiling or disassembling the application, except to the extent permitted by mandatory law.
• Removing, altering or circumventing license validation, copy protection or anti-tampering mechanisms.
• Renting, leasing, sublicensing, distributing or otherwise making the application available to third parties.
• Using the application to process content for which the user does not hold the necessary rights.

All intellectual property rights in the application, the website and their content remain the property of the provider or its licensors. The license terminates automatically if the user breaches the obligations set out in this section.

9. Registration and access requirements

To create an account, the user must:

• Be at least 16 years of age (or the equivalent age of consent under Article 8 GDPR in their country of residence).
• Provide truthful, complete and up-to-date data.
• Act on their own behalf or with sufficient authority to bind the entity being registered.

The provider may request additional verifications where this is reasonably necessary for the security of the service, fraud prevention or regulatory compliance.

10. Account and credentials

Access credentials are personal and confidential. The user undertakes to keep their password safe and not to share access with third parties. Any action carried out from an authenticated account is presumed to have been performed by its holder, unless the contrary is proved.

The user must notify info@aurisreader.com without undue delay of any suspected unauthorised access, loss of credentials or security incident relating to their account.

11. Plans and contracting

The provider may offer different commercial plans, free or paid, defining the scope of the features available. Features included, prices, renewal conditions and any other relevant terms of each plan will be those displayed to the user before checkout. Features may be rolled out progressively or by phases; not all planned features need be available at any given moment or in every plan.

12. Price, payment, renewal and price changes

12.1. Price and initial payment

Access to paid plans is conditional on payment of the price in force at the time of purchase. The first payment is charged at the moment the user completes checkout.

12.2. Automatic renewal

Subscription plans (monthly and yearly) renew automatically at the end of each period unless cancelled. The user may cancel automatic renewal at any time from their account area before the next billing date.

12.3. Payment processing

Payments are processed by an external payment provider specialised in payment services. Auris Reader does not directly store bank or card data. Payment-method updates and billing history are managed from the user account area.

12.4. Price changes

The provider may modify the price of subscription plans for future renewal cycles. Any change will be communicated to active subscribers with at least 30 days’ notice before it takes effect. Users may cancel the subscription before the new price applies. Lifetime licenses already purchased are not affected by price changes.

13. Free plans and promotional periods

Auris Reader may be offered free of charge with limited functionality. The provider may also offer promotional periods (trial periods, discounts, beta plans) under specific conditions communicated at the time of activation. The provider reserves the right to limit promotional offers to one per user and to verify eligibility, including by comparing identification data (such as email address or hashed identifiers) against prior promotions.

14. User obligations

The user undertakes to:

• Use Auris Reader only with files for which they hold the necessary copyright rights or that are in the public domain, or otherwise lawfully obtained.
• Not attempt to circumvent license validation, abuse promotional periods or interfere with the security or integrity of the service.
• Not use the service for activities contrary to law, public order or third-party rights.
• Comply with copyright and ancillary rights of authors, publishers and translators when using the application.

15. Provider’s liability and disclaimers

The provider undertakes to deliver the service with professional care, in accordance with the description of the contracted plan. The service is provided “as available”, and the provider does not guarantee continuous, uninterrupted or error-free operation.

Within the limits permitted by mandatory law, the provider’s liability for indirect, incidental, consequential or special damages is excluded. For consumers, this exclusion does not affect statutory rights that cannot be excluded or limited under applicable consumer-protection law, in particular Articles 114 et seq. of LGDCU regarding conformity of goods and digital content.

16. Availability and maintenance

The provider will make reasonable efforts to keep the cloud components of the service (account management, licensing API and update server) available. Scheduled maintenance windows will be communicated with reasonable notice when feasible. The desktop application will continue to function with previously activated licenses during reasonable periods of unavailability of the cloud components.

17. Intellectual property and confidentiality

The Auris Reader application, the website, their underlying source code, technologies, designs, interfaces, logos and content are protected by intellectual property and industrial-property rights belonging to the provider or its licensors. The user receives no rights over them other than the license expressly granted in section 8.

Each party agrees to keep confidential any non-public information made available by the other party in the context of these Terms and to use it solely for the purposes of performing the contract.

18. Data protection

The processing of personal data is governed by the Privacy Policy, which describes data categories, purposes, legal bases, processors and rights under Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

19. Data export, account closure and retention

The user may close their account at any time from their account area or by writing to info@aurisreader.com. Before closure, the user may export their account data in a structured, commonly used and machine-readable format, in accordance with the right to data portability (Art. 20 GDPR).

After account closure, data is retained according to the periods set out in section 6 of the Privacy Policy.

20. Technical support

Technical support is provided by email at info@aurisreader.com. Response times and priority depend on the plan purchased and will be the ones published at the time of contracting. Support covers the use of the application and access to the service; it does not include third-party software, content or services not under the provider’s control.

21. Electronic communications

Operational communications related to the service (license validation, software updates, security alerts, billing notifications, changes to these Terms) form part of the contract and may be sent to the user’s registered email address without separate consent. They are necessary for the performance of the contract (Art. 6.1.b GDPR) and cannot be opted out of without terminating the contract.

22. Suspension or termination by the provider

The provider may suspend or terminate the account immediately, with notice where possible, if:

• The user breaches these Terms or applicable law.
• There is reasonable evidence of fraud, abuse of promotional periods or attempts to circumvent license validation.
• Payment of a subscription cannot be successfully collected after reasonable attempts.
• The provider is legally required to do so.

Where the suspension or termination results from the user’s breach, no refund will be issued, as set out in section 5.

23. Duration, termination and assignment

Free plans are open-ended and may be terminated by either party at any time. Paid plans run for the period purchased (monthly, yearly or lifetime) and renew automatically as set out in section 12, unless cancelled.

The provider may assign these Terms, in whole or in part, to a third party that succeeds it in the operation of the service, provided that such assignment does not result in a material reduction of the user’s rights. The user may not assign these Terms without the prior written consent of the provider.

24. Modification of these Terms

The provider may modify these Terms to adapt them to legal, technical or service changes. Significant modifications will be communicated to the user with reasonable advance notice. If the user does not agree with the modification, they may cancel the contract before the new version comes into force. Continued use of the service after that date implies acceptance of the new version.

25. Governing law and jurisdiction

These Terms are governed by Spanish law.

Any dispute arising from access to or use of the service shall be submitted to the courts of Santa Cruz de Tenerife, without prejudice to the mandatory jurisdictional rules applicable to consumers under Regulation (EU) 1215/2012 (Brussels I bis), which allow the consumer to bring proceedings in the courts of their place of domicile within the European Union.

Consumers established in the EU may also resort to the European Commission’s Online Dispute Resolution platform, available at ec.europa.eu/consumers/odr.

26. Legal references

• Regulation (EU) 2016/679 (GDPR).
• Organic Law 3/2018, on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
• Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE).
• Royal Legislative Decree 1/2007, General Law for the Defence of Consumers and Users (LGDCU).
• Regulation (EU) 1215/2012 (Brussels I bis).
• Spanish Commercial Code (Código de Comercio).
• Law 58/2003 (General Tax Law).

27. Severability

If any provision of these Terms is held to be invalid or unenforceable by a final judicial or administrative decision, that invalidity shall not affect the validity and enforceability of the remaining provisions, which shall remain in force. The parties will replace the affected provision with another that, within the limits of the law, most closely reflects the original economic and legal intent.